At Hovistore, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our returns and refunds policy below:

1. Return time:

• You can request a return within 14 days of receiving your order.

2. Conditions for return:

• Products must be in original condition, unused and in original packaging.
• To initiate a return, please contact our customer support at [email protected] to obtain return authorization.

3. Return process:

1. Contact our support team to request a return.
2. Once your return is approved, you will receive instructions on how to return the product.
3. Package the product securely and send it back to us.

4. Refund process:

• Refunds will be processed within 7-10 business days after we receive and inspect the returned product.
• Refunds will be credited to the original payment method used at the time of purchase.

5. Non-returnable items:

• Some items, such as personalized products or gift cards, may not be eligible for returns.

6. Exchange:

• We offer exchange service within 14 days of receiving your order. If you would like to exchange your product for another size or color, please contact our customer support for assistance.

If you have any questions or concerns regarding our returns and refunds policy, please contact us.